FAQ
What happens right after I install?
Section titled “What happens right after I install?”Nothing, until you ask. Installing grants no scan, sends no data anywhere, and changes no pages. Your first scan starts when you create a report and run it.
Can WikiFix change my pages without approval?
Section titled “Can WikiFix change my pages without approval?”No. Scans are read-only. A page changes only when someone with write access picks an answer and clicks Apply — and that edit is made as the approving user, shows in page history, and reverts in one click.
What permissions does it ask for?
Section titled “What permissions does it ask for?”Read access to spaces and pages (to scan), write access to pages (used only when you apply a fix — rewriting content, or updating the owner on a departed-owner finding), comment read/write access (used only when you notify a page owner — Notify posts a regular Confluence comment), read access to user and group info (to know who owns a page and who has left), and read access to content details (to recognize which users are Confluence admins — WikiFix’s permission settings treat site admins as implicitly authorized — and to count pages in a space when you pick scan scopes). Two further Forge platform scopes, read:app-system-token and read:app-user-token, let the app’s backend authenticate its own calls — they grant no additional access to your content. The Forge manifest is public on the Marketplace listing, so you can verify the scope list rather than take our word for it.
Where does my data go?
Section titled “Where does my data go?”On the default setup, your content stays in the EU: WikiFix stores and processes it in AWS Frankfurt (eu-central-1), and the AI analysis runs on AWS Bedrock in the EU. WikiFix keeps a derived index and the short excerpts behind findings, not a full copy of your wiki, and your content is never used to train AI models. The one exception you opt into yourself: if you bring your own Anthropic API key, the AI step is sent to Anthropic’s API under your account instead. Details: Security & data and the security page.
Which AI model does it use?
Section titled “Which AI model does it use?”Anthropic’s Claude. By default it runs via AWS Bedrock in the EU, and per AWS Bedrock’s contractual terms, Anthropic has no access to your prompts or completions. You can also bring your own Anthropic API key — the AI analysis then goes to Anthropic’s API under your own account and your own agreement with Anthropic — see Credits & capacity.
What kinds of problems does it find?
Section titled “What kinds of problems does it find?”Today: contradictions between pages — two pages answering the same question differently — and pages whose owner has left your site, so nobody is maintaining them. More finder types are coming, shaped by what early customers ask for, not by a roadmap we invented in advance.
How is this different from archiving and content-quality apps?
Section titled “How is this different from archiving and content-quality apps?”Apps like Better Content Archiving track page metadata — age, views, last edit — and help you archive what looks stale. WikiFix reads what pages actually say, finds where they contradict each other, and writes the fix. A page edited yesterday can still contradict the page next to it; page age won’t catch that.
What does it cost?
Section titled “What does it cost?”$3 per user/month for 1–100 seats, $2.50 for 101–500, $2 for 501+, billed through Atlassian, converted into scan credits at 100 credits per dollar of list price. Atlassian’s standard 30-day trial applies. The full mechanics: Credits & capacity.
What happens when my credits run out?
Section titled “What happens when my credits run out?”The running scan stops cleanly and what it found stays in your report. Scanning resumes with your next billing period’s grant — or doesn’t stop at all if you’ve added your own Anthropic API key. See Credits & capacity.
Does it work on Confluence Data Center or Server?
Section titled “Does it work on Confluence Data Center or Server?”No — Confluence Cloud only.
We’re in a regulated industry (FDA, HIPAA, SOX). Is WikiFix for us?
Section titled “We’re in a regulated industry (FDA, HIPAA, SOX). Is WikiFix for us?”Probably not. WikiFix is not a compliance tool — no electronic signatures, no audit-evidence workflows, no formal approval chains. For regulated document control, Comala Document Management is the established choice. If you just need your internal knowledge base to stop contradicting itself, that we do.
Does WikiFix create content in my Confluence?
Section titled “Does WikiFix create content in my Confluence?”One kind, visible and ordinary: comments. When you use Notify, WikiFix posts a regular Confluence comment anchored to the passage in question. It never creates pages — scan results and run history live in WikiFix, and applied fixes edit existing pages rather than adding new ones. The comments remain after uninstall, and you can delete them like any comment.
What happens to my data if I uninstall?
Section titled “What happens to my data if I uninstall?”Server-side data is retained so a re-install picks up where you left off. Want it removed instead? Email security@wikifix.ai.
Do you have SOC 2?
Section titled “Do you have SOC 2?”Not yet — and the security page explains exactly why, what we have instead, and what triggers the audit. We’d rather you read that than a vague compliance badge.
Something else?
Section titled “Something else?”support@wikifix.ai. A person answers.